Effective Date: 2024.10.26

Thank you for shopping with us! We take your satisfaction seriously and want you to be happy with your purchase. However, due to the nature of intimate items, we have a specific return and exchange policy. Please read the following guidelines carefully:

1. Non-Returnable Items

For hygiene reasons, the following items are non-returnable:

Underwear

Lingerie

Swimwear

Hosiery

Any other intimate apparel

2. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within [7 days] of receiving your order. We will assist you in processing a return or exchange for the defective item. To be eligible for a replacement, please ensure the following:

Keep the item in its original packaging.

Provide photos of the damage/defect.

3. Exchanges

If you wish to exchange an item for a different size or color (if applicable), please contact us within [3 days] of receiving your order. Exchanges will only be accepted if the item is in its original, unused condition with all tags attached.

4. Return Process

If eligible for a return or exchange, please follow these steps:

Fill out our contact form or contact us via Instagram @rebitch.official to initiate the return or exchange process.

We will provide you with a return authorization and instructions for shipping the item back to us.

Items must be returned within [7 days] of receiving the return authorization.

5. Shipping Costs

Customers are responsible for all return shipping costs unless the item is defective or incorrect.

Original shipping fees are non-refundable.

6. Refunds

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within [10 days].

7. Contact Us

For any questions regarding our return and exchange policy, please reach out to our customer service team at contact@rebitchshop.com.

Thank you for your understanding and support!❤️