Refund policy

1. Order Confirmation & Shipping

• All orders are considered final once placed.
• Due to the intimate nature of our products and hygiene considerations, we do not accept cancellations, changes, returns, or refunds for any reason after an order is submitted.
• Please double-check your size, color, and shipping details before completing your purchase.
• By placing an order, you agree to this no-return, no-exchange policy.

If you have any questions before placing your order, feel free to contact our customer support. We’re here to help you choose the right product for your needs.

2. NON-RETURNABLE CASES

DUE TO THE PERSONAL NATURE AND HYGIENE STANDARDS OF OUR PRODUCTS, WE DO NOT ACCEPT RETURNS UNDER THE FOLLOWING CIRCUMSTANCES:

• Returns based on personal preferences (e.g., “changed my mind,” “don’t like how it looks/fits,” or “not what I expected”)
• Returns due to wrong size selection or failure to read the product description
• Return requests made more than 7 days after delivery
• Products that have been worn, tried on, washed, or show visible signs of use
• Intentional and/or accidental damage caused by improper handling, tearing, alterations, etc.

3.  ACCEPTED RETURN SITUATIONS

WE ONLY ACCEPT RETURN/REFUND REQUESTS UNDER THE FOLLOWING CONDITIONS:

• The item has serious quality issues or manufacturing defects (photo/video evidence required)
• We sent the wrong item or size (must be unworn and in original packaging)
• The parcel is lost in transit (must be confirmed by the logistics provider)

4. RETURN PROCESS

• All return requests must be submitted to customer service and approved before sending anything back
• Customers are responsible for the return shipping fee (unless it’s a product issue)
• Refunds will be processed within 7 business days after we receive and inspect the returned item

5. Shipping & Fee

• For defective or incorrect items, REBITCH will cover return shipping, but photos/videos are required for proof
• Original shipping fees, taxes, and duties are non-refundable